FAQ

• 1. What does www.realpoor.co.uk do?

www.realpoor.co.uk provides a variety of services for online gamers. Chiefly, we are the seller of in game currency for massively multiplayer online games, such as World of Warcraft, GuildWars.  www.realpoor.co.uk has built its reputation based on competitive pricing, fast deliveries and a reliable and consistent service.

• 2. What is www.realpoor.co.uk all about?

www.realpoor.co.uk is a company that has evolved to serve the needs of the MMOG community. We are entirely devoted to enhancing the online gaming experience of all by providing a service that adds to the enjoyment of tens of thousands of our customers' online adventures every day. www.realpoor.co.uk has attained its position by being flexible and adaptable, and we will continue to be sensitive to the changing needs of online gamers worldwide.

• 3. How to place an order with us?

Step 1. To place an order with us, first visit our website at www.realpoor.co.uk.
Step 2. Select the game you prefer, and then choose the server you wish to browse by clicking it from the menu on the left hand side.
Step 3. To purchase currency, simply select the quantity you wish to buy from the pull down menu and click "add to cart". You may also wish to buy smaller amount of currency than what we listed on our website by entering the quantity yourself on the bottom of the specified web pages and click "add to cart".
Step 4. When you have added the items to your cart, you will be advanced to next information stage. Fill in the appropriate details concerning the delivery time and character information.
Step 5. After completing the information page, check the ’I accept the terms and conditions’ box and click submit. *Our payment platforms are currently PayPal. After choosing the method of payment you will be forwarded to the appropriate area after clicking ’Check out’.
Step 6. You will now be forwarded to the payment confirmation page. Once you are satisfied with your shopping cart as well as your delivery information, you may click "proceed to PayPal" to make the payment. If you think the order information is inappropriate, you may also like to go back to the previous order information page to edit your shopping cart and the delivery information.

• 4. Why does the price of currency change all the time?

Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of each game and server.

• 5. Do you offer power-leveling services?

Yes! We currently offer power-leveling services for World of Warcraft as well as Vanguard-Saga of heroes’ players.

• 6. I have ordered on the wrong server or character name. What should I do?

Please send us an email from your PayPal email address or contact our live chat representatives that you have placed the order from and include your Order number and the correct server or character name. We will make delivery according to the new instructions given.

• 7. How do I check on the status of my order?

To check on the status of your order, click the “Check your order??? Link on our site and then submit the item number and the character name information on the search form. You may also check on the status of your order in your own independent user control panel.

• 8. How is a delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue .then our deliveryman will log in game and contact the character you left on the order. If our deliveryman is unable to make a contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

• 9. How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our operators will then start processing the order and the delivery will take place thereafter.

• 10. What is PayPal and how does it work?

PayPal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.PayPal.com and proceeding through their easy verification process, you may send money to your PayPal account from your bank account and begin to use to make purchases online from websites. PayPal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

• 11. How do I open an account in PayPal?

To open an account in PayPal, simply visit www.PayPal.com. From there you can click on the 'sign up' button and follow

• 12. How long does it take for my payment made via PayPal to be processed?

If you are using E-Check, the process will take up to 4 business days due to clearance process. f you are using Credit Card/ PayPal account balance, the process is almost immediate and delivery will be done as soon as PayPal alerts us with regards to your payment. We will then do the delivery soon as we have verified all your details.